FAQ – Mauve Lane

We ship to the United States only. That covers all 50 states and Washington, D.C. We can't deliver to P.O. boxes or to APO, FPO, and DPO addresses.

Standard Shipping is $4.95. It's free on orders of $39 or more. The $39 is counted before any discount and before tax. You always see the shipping cost at checkout before you pay.

Orders ship within 1 to 3 business days. After that, delivery usually takes 8 to 25 days for most items and 15 to 30 days for some liquid, cream, and powder cosmetics.

To be safe, plan for about 2 to 5 weeks from the day you order. These are estimates, not guaranteed dates. The full details are in our Shipping Policy.

From our partner's fulfillment center outside the United States. That's why delivery takes longer than it would from a U.S. warehouse. We want you to know that before you order.

When your order ships, we email you a tracking number and a link. International tracking can take a few days to show its first update. If it looks stuck, email us and we'll check with the carrier.

Email us as soon as you can at support@mauvelane.com. If your order hasn't shipped yet, we can cancel it for a full refund, and we can usually fix the address. Once it has shipped, we can't cancel it.

Not always. Items from the same order may ship in separate packages and arrive on different days. You only pay for shipping once.

If your order hasn't arrived within 45 days of the day you placed it, we'll send it again for free or refund you in full. Your choice.

Yes. You have 30 days from delivery to return items that are unopened and unused, in their original packaging.

Please email us before you send anything. Our return center is outside the United States, and you pay the return postage, so we'll go over your options with you first. The steps are in our Refund Policy.

No. For hygiene reasons, we can't take back cosmetics that have been opened, used, or tested. The same goes for used brushes, sponges, and tools.

If you opened it and it wasn't what you hoped for, write to us anyway. Tell us what went wrong and we'll try to find a fair solution.

We're sorry. Email us within 30 days of delivery with your order number and a photo. We'll send a replacement at no cost, or refund you if you prefer. You don't need to send the item back.

We issue refunds within 5 business days of approving them, to the payment method you used. After that, banks usually take 5 to 10 business days to show it on your statement.

Look at the shade swatches and photos on the product page. Keep in mind that screens show color differently, so a shade can look a little different in person.

Still not sure? Email us before you order. Tell us the product and the shades you're deciding between, and we'll help.

We don't manufacture makeup. We select products from makers we work with through our sourcing partner. Some products arrive in the maker's own branded packaging.

When the maker gives us the full ingredient list, we show it on the product page under "Key ingredients." If you don't see it there, email us before you order and we'll ask the maker for it.

If you have sensitive skin or known allergies, read the ingredient list and do a patch test before you use a new product.

We only make a claim like that when the maker gives us documents that back it up. Right now we don't make those claims for any product. If that changes, we'll say so on that product's page.

We accept major credit and debit cards, Apple Pay, and Google Pay. The options available for your order are shown at checkout.

Payments are processed securely by our payment provider. We never see or store your full card number.

Type it into the "Discount code" box in your cart or at checkout. Our welcome code takes 10% off one order and can be used once per customer.

Buying 3 or more items? You get 15% off automatically, with no code needed. The two offers can't be combined: with 3 or more items in your cart, the 15% applies instead of the welcome code.

Email support@mauvelane.com or use the form on our contact page. We reply within 1 business day, Monday to Friday. If your question is about an order, include the order number so we can help faster.