Shipping & Returns
Here's the short version of how shipping and returns work at Mauve Lane. For every detail, see our Shipping Policy and Refund Policy.
Shipping
- Where: the United States only.
- Cost: $4.95. Free on orders of $39 or more.
- When it ships: within 1 to 3 business days.
- When it arrives: 8 to 25 days after shipping for most items, and 15 to 30 days for some liquid, cream, and powder cosmetics.
- Where it ships from: our partner's fulfillment center outside the United States. That's why delivery takes longer than a domestic order.
- Tracking: we email you a tracking number when your order ships. The first update can take a few days to appear.
Returns
- Changed your mind? You have 30 days from delivery to return items that are unopened and unused.
- Email us first. Returns go to our return center outside the United States, and you pay the return postage. We'll go over your options before you send anything.
- Opened or used makeup can't be returned, for hygiene reasons.
- Refunds go back to the payment method you used.
If something goes wrong
- Wrong, damaged, or defective item? Email us a photo. We'll replace it for free or refund you. You don't need to send it back.
- Order never arrived? If it isn't there within 45 days of the day you ordered, we'll send it again for free or refund you in full.
- Need to change or cancel? Email us right away. We can do it as long as your order hasn't shipped.
Need help?
Email support@mauvelane.com or use our contact page. We reply within 1 business day, Monday to Friday.